Registration

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What You Will Learn

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

Objectives

Upon completion of this program, participants should be able to :

  • Identify the components of standard desktop personal computers

  • Identify fundamental components and functions of personal computer operating systems

  • Identify best practices followed by professional personal computer technicians

  • Install and configure computer components

  • Install and configure system components.

  • Maintain and troubleshoot peripheral components

  • Troubleshoot system components

  • Install and configure operating systems

  • Maintain and troubleshoot installations of Microsoft Windows

  • Identify network technologies

  • Install and manage network connections

  • Support laptops and portable computing devices

  • Support printers and scanners

  • Identify personal computer security concepts

  • Support personal computer security

Methodology

This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Modules

Identifying Personal Computer Components
  • Identifying Components of Motherboards

  • Types of System Boards

  • System Board From Factors

  • System Board Components

  • Identifying Purposes and Characteristics of Processors

  • Identifying Purposes and Characteristics of Memory

  • DRAM

  • SRAM

  • ROM

  • CMOS

  • Memory Packaging

  • Identifying Purposes and Characteristics of Storage Devices

  • Hard Disk Drive Systems

  • Floppy Drives

  • CD-ROM Drives

  • CD-R and CD-RW Drives

  • DVD-ROM Drives

  • DVD Burners

  • Other Storage Media

  • Advanced Digital Storage

  • Identifying Purposes and Characteristic of Power Supplies

  • Floppy Drive Power Connectors

  • AT System Connectors

  • Standard Peripheral Power Connector

  • Modern Power Connectors

  • Identifying Purposes and Characteristics of

  • Display Concepts

  • Video Technologies

  • Monitors

  • Liquid Crystal Displays ( LCDs)

  • Identifying Input Devices

  • Mouse

  • Keyboard

  • Bar-code Reader

  • Multimedia Devices

  • Biometric Devices

  • Touch Screens

  • Identifying Purposes and Characteristics of Adapter Cards

  • Video Card

  • Network Interface Card (NIC)

  • Modem 

  • Sound Card 

  • I/O Card

  • Identifying Characteristics of Ports and Cables 

  • Peripheral Port Connector Types

  • D-subminiature Connectors

  • Other Types of Ports

  • Common Peripheral Interfaces and Cables

  • Identifying Purposes and Characteristics of Cooling Systems

  • Fans

  • Memory Cooling 

  • Hard Drive Cooling

  • Chipset Cooling

  • CPU Cooling​

Effectively Working With Personal Computer Components

  • Installing, Configuring, and Optimizing PC Components 

  • Upgrading Storage Devices

  • Upgrading Display Devices

  • Upgrading Input/Multimedia Devices

  • Identifying Tools and Diagnostics for PC Components

  • Gathering Tools

  • Basic Aspects of Troubleshooting

  • Basic Diagnostic Procedures

  • Recognizing and Isolating Issues 

  • Applying Basic Troubleshooting Techniques 

  • Performing Preventative Maintenance on Personal Computers

Understanding Laptops And Portable Devices

  • Understanding Laptop Architecture

  • Laptops vs. Desktops

  • Laptop Case

  • Motherboards and Processors

  • Memory

  • Storage

  • Displays

  • Input Devices

  • Expansion Bus and Ports

  • Docking Stations

  • Power Systems

  • Managing Power and Removing Devices

  • Understanding Laptop Power Management

  • Managing Power in Windows

  • Removing Laptop-Specific Hardware

  • Troubleshooting and Performing Preventative Maintenance on Laptops

  • Diagnosing Laptop Problems

  • Performing Preventative Maintenance

Understanding Operating Systems

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  • Understanding Operating Systems

  • Operating System Terms and Concepts

  • Microsoft Windows

  • Alternative Operating Systems

  • Using Operating Systems

  • The Windows Interface

  • What's in a Window?

  • Control Panel

  • The Command Prompt

  • The Registry

  • Virtual Memory

  • Windows System Files

  • Disk Management

  • File Management

Understanding Basics Of Installing,Configuring, Optimizing, And

Upgrading Operating Systems

  • Installing Operating Systems

  • Installation Prerequisites

  • Preparing the Computer for Installation

  • Windows XP Installation

  • Post-Installation Routines

  • Upgrading the Operating System

  • Upgrade Prerequisites

  • Upgrading to Windows 2000

  • Upgrading to Windows XP

  • Finalizing Your Upgrade

  • Installing Device Drivers

  • Rights and Security Issues

  • Basic Procedure for Device Installation

  • Windows Version-Specific Installation Items

  • Optimizing Windows 2000 and Windows XP

  • Managing Virtual Memory

  • Defragmenting Disks

  • Using Disk Caches

  • Managing Temporary Files

Identifying Operating SystemTroubleshooting And Diagnostic Procedures

  • Troubleshooting Steps 

  • Step 1 : Talk to the Customer

  • Step 2 : Gather Information 

  • Step 3 : Eliminate Possibilities

  • Step 4 : Evaluate Your Results 

  • Step 5 : Document Your Work

  • Understanding Boot Sequences 

  • Listing the Important Flies 

  • Identifying Important Files in Windows 2000/XP

  • Understanding the Windows 2000/XP Boot Process

  • Advanced Startup Options 

  • Using the Recovery Console

  • Creating Boot Disks or an Emergency Repair Disk 

  • Identifying Windows

  • Files Related Problems

  • System Files Not Found

  • Configuration File Issues

  • Swap Files Issues

  • Windows Boot Issues

  • Troubleshooting Other Common Problems

  • Understanding Windows Reporting

  • Identifying Windows-Based Troubleshooting Utilities

  • Disk Management Tools

  • System Management Tools

  • File Management Tools

  • Identifying Diagnostic Resources

  • User/installation Manuals

  • Internet/Web Resources

  • Training Materials 

  • Performing Preventative Maintenance on Operating Systems

  • Using Recommended Hardware

  • Obtaining Current Drivers

  • Installing Windows Properly

  • Shutting Down Properly

  • Updating Windows

  • Scheduling Backups

  • Creating Restore Points

  • Guarding against Viruses

Understanding The Basics Of Printers And Scanners

  • Understanding Printers and Scanner Fundamentals

  • Impact Printers

  • Bubble-Jet Printers

  • Laser Printers

  • Printer Interfaces and Supplies

  • Scanners and Their Components

  • Installing Configuring and Upgrading Printers and Scanners

  • Printer and Scanner Installation Procedures

  • Optimizing Printer and Scanner Performance

  • Troubleshooting Printer and Scanners

  • Dot-Matrix Printer Problems

  • Bubble-Jet Printer Problems

  • Laser and Page Printer Problems

  • Scanner Troubleshooting

Networking Fundamentals

  • Understanding Networking Principles

  • Understanding Networking Fundamentals

  • Identifying Common Network Media

  • Understanding Networking Components

  • Installing, Configuring, and Troubleshooting Networks

  • Installing and Configuring Network Interface Cards

  • Obtaining Wired and Wireless Internet Connections

  • Troubleshooting Network Interface Cards

Understanding Network Security Fundamentals

  • Understanding Security

  • Authentication Technologies

  • Working with Hardware and Software Security

  • Understanding Wireless Security

  • Understanding Data and Physical Security

  • Security Solutions

  • BIOS Security

  • Malicious Software Protection 

  • Data Access

  • Backup Procedures 

  • Data Migration

  • Data Remnant Removal

  • Password Management

  • Locking Workstations

  • Identifying Security Problems Areas

Identifying Safety And Environmental Issues

  • Understanding Safety and Environmental Issues

  • Identifying Potential Safety Hazards

  • Identifying Environmental Concerns

  • Using Safety Documentation

  • Using Appropriate Repair Tools

  • Handling Accidents

  • Applying Proper Safety and Disposal Procedures

  • Preventing Electrostatic Discharge (ESD)

  • Working in a Safe Environment

  • Handling Equipment

  • Following Disposal Procedures

Understanding Professionalism And Communication

  • Using Good Communication Skills

  • Elicit Problem Symptoms from Customers

  • Have the Customers Reproduce the Error

  • Identify Recent Changes 

  • Use the Collected Information 

  • Using Appropriate Behavior

  • Punctuality 

  • Accountability

  • Flexibility

  • Confidentiality

  • Respect

  • Privacy

  • Putting It All in Perspective

Working With Personal Computer Components

  • Removing, Installing, and Configuring Components

  • Selecting Components

  • Motherboards, CPUs, Memory, and Adapter Cards

  • Storage Devices

  • Power Supplies

  • Display Devices

  • Input Devices

  • Cooling Systems

  • Using Tools and Diagnostic Procedures for Personal Computer Components

  • Understanding Computer Resources

  • Determining Available Resources

  • Manually Specifying Resource Assignment

  • Diagnostic Resources

  • Performing Preventative Maintenance for Personal Computer Components

Working With Laptops And Portable Devices

  • Using Laptops and Portable Devices

  • Identifying Applications for Laptop-Specific Communication Connections

  • Identifying Laptop-Specific Power Requirements

  • Understanding LCD Technology

  • Removing Devices and Video Sharing

  • Removing Laptop-Specific Hardware

  • Understanding Video Memory Sharing

  • Troubleshooting Laptops

  • Identifying Specific Safety Issues

  • Diagnosing Laptop Problems

 

Installing, Configuring, Optimizing, And Upgrading Operating Systems

  • Using Operating Systems

  • Using the Command Prompt

  • Managing Disks Directories and Files

  • Using Windows Utilities

  • Optimizing Operating Systems

  • Managing Virtual Memory

  • Defragmenting Disks

  • Managing Temporary Files

  • Managing Services, Startup, and Applications

  • Troubleshooting Windows

  • Recovering Windows

  • Recognizing and Resolving Common Operational Problems and Error Messages

  • Using Windows Diagnostic Utilities

  • Performing Preventative Maintenance

  • Updating Windows

  • Scheduling Backups

  • Creating Restore Points

Installing, Configuring, Optimizing, And Upgrading Printers And Scanners​

  • Understanding Printer and Scanner Processes

  • Impact Printers

  • Ink-Dispersion Printers

  • Laser Printers

  • Other Printers

  • Scanner Processes

  • Installing, Configuring, Optimizing, and Upgrading

  • Printers and Scanners

  • Printer and Scanner Installation Procedure

  • Installing Printer Upgrades

  • Optimizing Scanner Performance

  • Using Printer and Scanner Troubleshooting Tools and Techniques

  • Multi-meter

  • Screwdrivers

  • Cleaning Solutions

  • Extension Magnets

  • Test Patterns

  • Performing Preventative Maintenance

  • Performing Scheduled Maintenance

  • Ensuring a Suitable Environment

  • Using Recommended Supplies

Installing, Configuring, Optimizing, And Upgrading Network Systems

  • Understanding Networking

  • Identifying Network Protocols and Technologies

  • Identifying Network Connectivity Technologies

  • Working with Additional Network Components

  • Working with Browsers

  • Establishing Network Connectivity

  • Sharing Network Resources

  • Using Network Tools and Diagnostics

  • Network Tools to Use

  • Troubleshooting Network Issues

  • Performing Preventative Network Maintenance

Installing, Configuring, Upgrading, And Optimizing Security Systems

  • Understanding Security Baselines

  • Hardening a System

  • Hardening the OS and NOS

  • Hardening File Systems

  • Working with Access Control Lists

  • Working with Group Policies

  • Auditing and Logging

  • Updating Your Operating System

  • Hot fixes

  • Service Packs

  • Patches

  • Revisiting Social Engineering

  • Recognizing Common Attack

  • Back Door Attacks

  • Spoofing Attacks

  • Man-in-the-Middle Attacks

  • Replay Attacks

  • Password-Guessing Attacks

  • Denial of Service (DoS) and Distributed DoS (DDoS) Attacks

  • TCP Attacks

  • General Rules for the Exam

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