CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
Upon completion of this program, participants should be able to :
Identify the components of standard desktop personal computers
Identify fundamental components and functions of personal computer operating systems
Identify best practices followed by professional personal computer technicians
Install and configure computer components
Install and configure system components.
Maintain and troubleshoot peripheral components
Troubleshoot system components
Install and configure operating systems
Maintain and troubleshoot installations of Microsoft Windows
Identify network technologies
Install and manage network connections
Support laptops and portable computing devices
Support printers and scanners
Identify personal computer security concepts
Support personal computer security
This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.
Identifying Components of Motherboards
Types of System Boards
System Board From Factors
System Board Components
Identifying Purposes and Characteristics of Processors
Identifying Purposes and Characteristics of Memory
DRAM
SRAM
ROM
CMOS
Memory Packaging
Identifying Purposes and Characteristics of Storage Devices
Hard Disk Drive Systems
Floppy Drives
CD-ROM Drives
CD-R and CD-RW Drives
DVD-ROM Drives
DVD Burners
Other Storage Media
Advanced Digital Storage
Identifying Purposes and Characteristic of Power Supplies
Floppy Drive Power Connectors
AT System Connectors
Standard Peripheral Power Connector
Modern Power Connectors
Identifying Purposes and Characteristics of
Display Concepts
Video Technologies
Monitors
Liquid Crystal Displays ( LCDs)
Identifying Input Devices
Mouse
Keyboard
Bar-code Reader
Multimedia Devices
Biometric Devices
Touch Screens
Identifying Purposes and Characteristics of Adapter Cards
Video Card
Network Interface Card (NIC)
Modem
Sound Card
I/O Card
Identifying Characteristics of Ports and Cables
Peripheral Port Connector Types
D-subminiature Connectors
Other Types of Ports
Common Peripheral Interfaces and Cables
Identifying Purposes and Characteristics of Cooling Systems
Fans
Memory Cooling
Hard Drive Cooling
Chipset Cooling
CPU Cooling
Installing, Configuring, and Optimizing PC Components
Upgrading Storage Devices
Upgrading Display Devices
Upgrading Input/Multimedia Devices
Identifying Tools and Diagnostics for PC Components
Gathering Tools
Basic Aspects of Troubleshooting
Basic Diagnostic Procedures
Recognizing and Isolating Issues
Applying Basic Troubleshooting Techniques
Performing Preventative Maintenance on Personal Computers
Understanding Laptop Architecture
Laptops vs. Desktops
Laptop Case
Motherboards and Processors
Memory
Storage
Displays
Input Devices
Expansion Bus and Ports
Docking Stations
Power Systems
Managing Power and Removing Devices
Understanding Laptop Power Management
Managing Power in Windows
Removing Laptop-Specific Hardware
Troubleshooting and Performing Preventative Maintenance on Laptops
Diagnosing Laptop Problems
Performing Preventative Maintenance
Understanding Operating Systems
Operating System Terms and Concepts
Microsoft Windows
Alternative Operating Systems
Using Operating Systems
The Windows Interface
What's in a Window?
Control Panel
The Command Prompt
The Registry
Virtual Memory
Windows System Files
Disk Management
File Management
Installing Operating Systems
Installation Prerequisites
Preparing the Computer for Installation
Windows XP Installation
Post-Installation Routines
Upgrading the Operating System
Upgrade Prerequisites
Upgrading to Windows 2000
Upgrading to Windows XP
Finalizing Your Upgrade
Installing Device Drivers
Rights and Security Issues
Basic Procedure for Device Installation
Windows Version-Specific Installation Items
Optimizing Windows 2000 and Windows XP
Managing Virtual Memory
Defragmenting Disks
Using Disk Caches
Managing Temporary Files
Troubleshooting Steps
Step 1 : Talk to the Customer
Step 2 : Gather Information
Step 3 : Eliminate Possibilities
Step 4 : Evaluate Your Results
Step 5 : Document Your Work
Understanding Boot Sequences
Listing the Important Flies
Identifying Important Files in Windows 2000/XP
Understanding the Windows 2000/XP Boot Process
Advanced Startup Options
Using the Recovery Console
Creating Boot Disks or an Emergency Repair Disk
Identifying Windows
Files Related Problems
System Files Not Found
Configuration File Issues
Swap Files Issues
Windows Boot Issues
Troubleshooting Other Common Problems
Understanding Windows Reporting
Identifying Windows-Based Troubleshooting Utilities
Disk Management Tools
System Management Tools
File Management Tools
Identifying Diagnostic Resources
User/installation Manuals
Internet/Web Resources
Training Materials
Performing Preventative Maintenance on Operating Systems
Using Recommended Hardware
Obtaining Current Drivers
Installing Windows Properly
Shutting Down Properly
Updating Windows
Scheduling Backups
Creating Restore Points
Guarding against Viruses
Understanding Printers and Scanner Fundamentals
Impact Printers
Bubble-Jet Printers
Laser Printers
Printer Interfaces and Supplies
Scanners and Their Components
Installing Configuring and Upgrading Printers and Scanners
Printer and Scanner Installation Procedures
Optimizing Printer and Scanner Performance
Troubleshooting Printer and Scanners
Dot-Matrix Printer Problems
Bubble-Jet Printer Problems
Laser and Page Printer Problems
Scanner Troubleshooting
Understanding Networking Principles
Understanding Networking Fundamentals
Identifying Common Network Media
Understanding Networking Components
Installing, Configuring, and Troubleshooting Networks
Installing and Configuring Network Interface Cards
Obtaining Wired and Wireless Internet Connections
Troubleshooting Network Interface Cards
Understanding Security
Authentication Technologies
Working with Hardware and Software Security
Understanding Wireless Security
Understanding Data and Physical Security
Security Solutions
BIOS Security
Malicious Software Protection
Data Access
Backup Procedures
Data Migration
Data Remnant Removal
Password Management
Locking Workstations
Identifying Security Problems Areas
Understanding Safety and Environmental Issues
Identifying Potential Safety Hazards
Identifying Environmental Concerns
Using Safety Documentation
Using Appropriate Repair Tools
Handling Accidents
Applying Proper Safety and Disposal Procedures
Preventing Electrostatic Discharge (ESD)
Working in a Safe Environment
Handling Equipment
Following Disposal Procedures
Using Good Communication Skills
Elicit Problem Symptoms from Customers
Have the Customers Reproduce the Error
Identify Recent Changes
Use the Collected Information
Using Appropriate Behavior
Punctuality
Accountability
Flexibility
Confidentiality
Respect
Privacy
Putting It All in Perspective
Removing, Installing, and Configuring Components
Selecting Components
Motherboards, CPUs, Memory, and Adapter Cards
Storage Devices
Power Supplies
Display Devices
Input Devices
Cooling Systems
Using Tools and Diagnostic Procedures for Personal Computer Components
Understanding Computer Resources
Determining Available Resources
Manually Specifying Resource Assignment
Diagnostic Resources
Performing Preventative Maintenance for Personal Computer Components
Using Laptops and Portable Devices
Identifying Applications for Laptop-Specific Communication Connections
Identifying Laptop-Specific Power Requirements
Understanding LCD Technology
Removing Devices and Video Sharing
Removing Laptop-Specific Hardware
Understanding Video Memory Sharing
Troubleshooting Laptops
Identifying Specific Safety Issues
Diagnosing Laptop Problems
Using Operating Systems
Using the Command Prompt
Managing Disks Directories and Files
Using Windows Utilities
Optimizing Operating Systems
Managing Virtual Memory
Defragmenting Disks
Managing Temporary Files
Managing Services, Startup, and Applications
Troubleshooting Windows
Recovering Windows
Recognizing and Resolving Common Operational Problems and Error Messages
Using Windows Diagnostic Utilities
Performing Preventative Maintenance
Updating Windows
Scheduling Backups
Creating Restore Points
Understanding Printer and Scanner Processes
Impact Printers
Ink-Dispersion Printers
Laser Printers
Other Printers
Scanner Processes
Installing, Configuring, Optimizing, and Upgrading
Printers and Scanners
Printer and Scanner Installation Procedure
Installing Printer Upgrades
Optimizing Scanner Performance
Using Printer and Scanner Troubleshooting Tools and Techniques
Multi-meter
Screwdrivers
Cleaning Solutions
Extension Magnets
Test Patterns
Performing Preventative Maintenance
Performing Scheduled Maintenance
Ensuring a Suitable Environment
Using Recommended Supplies
Understanding Networking
Identifying Network Protocols and Technologies
Identifying Network Connectivity Technologies
Working with Additional Network Components
Working with Browsers
Establishing Network Connectivity
Sharing Network Resources
Using Network Tools and Diagnostics
Network Tools to Use
Troubleshooting Network Issues
Performing Preventative Network Maintenance
Understanding Security Baselines
Hardening a System
Hardening the OS and NOS
Hardening File Systems
Working with Access Control Lists
Working with Group Policies
Auditing and Logging
Updating Your Operating System
Hot fixes
Service Packs
Patches
Revisiting Social Engineering
Recognizing Common Attack
Back Door Attacks
Spoofing Attacks
Man-in-the-Middle Attacks
Replay Attacks
Password-Guessing Attacks
Denial of Service (DoS) and Distributed DoS (DDoS) Attacks
TCP Attacks
General Rules for the Exam
