The course Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) focuses on the skills required for onsite support and maintenance of Cisco® routers, switches, and operating environments. This course will help Field Engineers identify Cisco router and switch models, accessories, cabling, and interfaces; understand the Cisco Internetwork Operating System (Cisco IOS®) software operating modes and identify commonly found software. The engineer will also be able to use the Cisco Command Line Interface (CLI) to connect and service products. This course prepares you for the 100-490 Cisco Certified Technician Routing and Switching (RSTECH) exam.
Objectives
After taking this course, you should be able to:
• Use basic Cisco software configuration and tools: Tera Term, Putty, Trivial File Transfer Protocol (TFTP)server, FTP server, USB Storage, loopback plug, and Windows
• Understand network fundamentals, Cisco products, and hardware components
• Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade
• Recognize connection type and cable requirement
• Perform basic Layer 1 and basic Layer 2 troubleshooting
Module
General Networking Knowledge
• Examining LAN and WAN Connectivity
• Describe the function of FTP, TFTP, Telenet,
Secure Shell (SSH), and Ping
Cisco Equipment and Related Hardware
• Identifying Cisco router and switch models, and their interfaces
• Identifying and describing commonly used components
Cisco IOS Software Operation
• Describing Cisco IOS CLI Functions
• Using and interpreting the basic Cisco IOS Software commands
Service-Related Knowledge
• Managing Configurations via the Console Port and
Terminal Program
• Performing software upgrade or downgrade using
TFTP, FTP, XMODEM, tftpdnld, and USB Storage
